INTRODUCTION: This section is intended to help you understand our way of doing business. It provides a few important details about placing your order, payment methods, shipping methods, etc. Please take time to read these sections. It can help make your next AAS purchase much easier.

BUSINESS HOURS: The phone number is (714) 669-1196 9:00am to 5:00pm (PST). Any Technical questions you may have are best answered via email.
Automated Aquarium Systems is a Mail Order Business, No Will Call or Pick Up.
Note: NO International Order

PLACING YOUR ORDER: There are several ways to place your order with Automated Aquarium Systems^tm.
You place your order by Online checkout, PayPal, Fax, or drop your order in the mail (secure envelope).

Just click here to download our Order Form (NO International Order)

What to Include on Your Order: There are several important pieces of information that are required to process your order in a timely manner.

Date Billing Address Shipping Address (no Post Office boxes, Apartments signed receipt required $4 fee) Payment Method (VISA/MC, PayPal, Money Order, Check (10 business days to clear)- see Payments) Itemized List of Products with part numbers & quantity

Terms and Conditions: Any and all freight charges are prepaid and added to the invoice.
Our Terms and conditions apply to all orders. We will not accept any deviations from these terms.
Note: Sorry, we do not ship to International.

PAYMENT METHODS: We offer several different payment options so that you can choose the one that best suits your needs.

CHARGE IT: (* VISA/MasterCard Accepted *)

(714) 669-1196 (9am to 5pm PST)

ELECTRONIC MONEY TRANSFER: We accept PayPal electronic money transfers.
Our PayPal User ID is sales@automatedaquariums.com
Go to PayPal Now and about read how it works.
NOTE: PayPal is NOT Accepted for International Orders.

Money Order or Check: We accept Postal Money Order (available at local post office).
There will be 10 business days for clearance on check.

Money Wire Transfer: Please visit the Western Union Website for details.
NOTE: There is a $10.00 service fee for Money Wire order. We reserve the right to decline shipping to any country as we see fit.

Shipping Carriers: We use the following shipping carriers. We usually go with FEDEX or USPS. Ground services offer the most cost effective shipping options. Ground delivery times depend on where you live in relationship to the FOB point. In general, you should allow 3-10 working days (depending on your location).

UPS (United Parcel Service) USPS (United States Postal Service) FEDEX (Federal Express)

When is your order shipped? We ship your order on the next business day after you order was paid and if we stock the product(s) you desire. If you do have a backorder, we will automatically ship when the product is in stock.

Shipping and Handling Charges:We calculate the freight charges based on shipping & handling cost.
NOTE: Orders less than $25.00 add $5.00 handling charge.

When there's a Problem: If you think your shipment is past due or incomplete, please consider these items before you call to check on your order:

Allow ample time for delivery. If your regular route driver does not deliver a package you are expecting, remember that some carriers schedule multiple deliveries on occasion. Check with your receiving department. We have received calls where the receiving department simply forgot to deliver the package or notify the recipient. Check the package thoroughly for any small items. Some items can easily get misplaced within the packing material.

Warranty Returns: All products manufactured by Automated Aquarium Systems^tm carry a 10 day warranty against defects in materials and workmanship. There are NO Returns accepted for MILWAUKEE products. There are NO Returns accepted on any electrical parts. All of our Distributed products carry the warranty offered by the Original Equipment Manufacturer(OEM) for those items. Only unopened solutions and reagents may be returned for credit. All returns are subject to a restocking fee as charged by the individual OEM within 10 days. Restocking fees range from 25 to 35% of the products price. If a product fails to perform properly within 30 days from the date of purchase, we will replace it or repair it at our option. Of course, this warranty does not apply to products that have been abused or used outside of the recommended product specifications. When possible, our preferred option is to replace the product immediately, even before you have returned the defective product.

Obtain a Return Authorization Number for Defective Products: To return a defective product, you'll need a Return Authorization Number.

Call (714)669-1196 to obtain a Return Authorization Number. We will issue a credit to your account when we receive and evaluate the defective product. (Note: You pay the shipping charges to return the product to us) The representative will provide the instructions on how to return the defective product. Make sure you follow our instructions completely. Failure to do so could result in a delay in issuing credit for your defective product. Pack the defective product in a suitable shipping container to reduce the possibility of further damage. Remember to include the RGA number on your packing slip, and remember to write the RGA number on the outside of the shipping box. (Please don't write anything on the product box itself)

To return products for other reasons you must notify AAS within 5 days of receiving the product(s). After notifying us of your desire to return the product you will need to obtain an RGA Number.

Obtain a Return Goods Authorization Number for other reasons: You must obtain a Return Goods Authorization Number before you return any products. Products must be returned in their original boxes in like new condition in order to be eligible for a return. Follow these simple steps to help ensure proper credit:

Call (714)669-1196 to obtain a Return Authorization Number. The representative will give instructions on how to return the defective product. Make sure you follow the instructions completely. Failure to do so could result in a delay in issuing credit for your defective product. Pack the product in a suitable shipping container to reduce the possibility of further damage. Remember to include the RGA Number as your packing slip, and remember to write the RGA number on the outside of the shipping box. (Please don't write anything on the product box itself. The box must be in like new condition.

Remember, All returns must be in like new condition. You should also return all product documentation, cables, etc. We reserve the right to refuse credit for any products that are not in resellable condition. Credit is for the price of the product only and does not include credit for shipping/handling charges. You will also be charged for any restocking fees as outlined above.